Last Updated: October 6, 2025
We at treetrimmingrichmondva.com, "treetrimmingrichmondva.com" "we," or "us" respect your privacy.
This policy explains what we collect, how we use it, who we share it with, and the choices you have. By using treetrimmingrichmondva.com and any site that links to this policy, you agree to these terms.
Scope
This policy applies to information collected:
- On our Website
- In emails, texts, and other electronic messages with us
- Through our ads and apps on third-party sites if they link to this policy
This policy does not apply to information collected offline or on websites we do not control.
Information We Collect
We collect three types of information:
1. Information You Provide
Examples include:
- Name
- Address
- Phone number
- Details about your service request (location, scope, timing, pricing expectations, notes)
- Any other information you send us
2. Information Collected Automatically
Examples include:
- Pages viewed, links clicked, time on site, referring and exit pages
- IP address, device IDs, approximate location, browser, OS, screen size, language, and time zone
- Search terms used on our site
- Cookies, pixels, web beacons, and similar technologies
3. Information from Third Parties
Examples include:
- Updated contact details
- Purchase or interaction history
- Service request verification and fraud checks
- Advertising and analytics data, including email engagement
Your information may be processed in the United States and other countries.
Cookies and Similar Technologies
We use cookies, pixels, and web beacons to:
- Remember you
- Measure site performance
- Personalize content
- Support advertising
Most browsers let you block or delete cookies. Some site features may not work without them.
Third parties may also set cookies, which we do not control.
Interest-Based Advertising
We may work with partners to show ads based on your interests.
Partners may use identifiers (e.g., IP address, cookie IDs, hashed emails) to identify your device.
To learn more or opt out, visit:
How We Use Your Information
We use information to:
- Provide and improve our services and Website
- Process and fulfill your service requests
- Connect you with service providers matching your request
- Communicate with you about requests, updates, and support
- Personalize your experience and our marketing
- Perform analytics, research, and product development
- Detect, prevent, and respond to fraud, abuse, and security issues
- Enforce our Terms of Use and comply with legal obligations
How We Share Information
We share information as follows:
Service Providers and Provider Networks
If you request a quote or service, we share necessary details with third-party service providers and provider networks to fulfill your request.
Corporate Family and Affiliates
We may share with our parent companies, subsidiaries, and affiliates.
Vendors
We share with vendors that help us operate the Website and business (e.g., analytics, security, payments, support, marketing).
They may access personal information only to perform services for us.
Advertisers and Marketing Partners
We may share automatically collected data for measurement, attribution, and ad targeting.
Data you provide (e.g., email address) may be shared with marketing partners that referred you.
Aggregated or De-Identified Data
We may share information that does not identify you.
Legal and Safety
We may disclose information to comply with law, protect rights and safety, or investigate fraud and abuse.
Business Transfers
We may share information in connection with a merger, sale, financing, bankruptcy, or acquisition.
Third parties that receive your information may have their own privacy policies governing their practices.
Your Choices
- Do not provide information: You can browse public pages without giving personal data, but we cannot process service requests without it.
- Marketing emails: Unsubscribe using the link in our emails. This does not stop emails from providers we shared your request with.
- Cookies: Manage cookies through browser settings or the opt-out links above.
Access and Control
You can request to:
- See what data we have about you
- Correct inaccurate data
- Delete data (subject to legal or operational needs)
- Express concerns about our use of your data
Use the contact methods in the How to Contact Us section.
Data Retention
We retain personal information as long as necessary for the purposes described in this policy, considering:
- Type and sensitivity of data
- Risk of harm
- Processing purposes
- Legal requirements
- Feasibility of achieving purposes through other means
Security
We use administrative, technical, and physical safeguards to protect personal information.
Sensitive submissions are transmitted over SSL. However, no method of transmission or storage is fully secure.
Children's Privacy
The Website is not intended for children under 18.
We do not knowingly collect information from children under 13.
If you are under 13, do not submit a service request.
If you are under 18, use the Website only with appropriate consent or legal capacity.
California Privacy Rights
If you are a California resident, you have the following rights (subject to exceptions):
Right to Know
Request information about:
- Categories of personal information collected
- Sources of collection
- Business or commercial purposes
- Categories of third parties we shared with
- Specific pieces of personal information held about you
Right to Delete
Request deletion of personal data collected from you, subject to exceptions.
Right to Correct
Request correction of inaccurate personal data.
Right to Opt Out of Sale or Sharing
We do not sell personal data for money.
We may share information for targeted advertising, which may be considered "sale" or "sharing" under California law.
To opt out, contact us and state "Do Not Sell or Share My Personal Information."
Right to Non-Discrimination
We will not discriminate against you for exercising privacy rights.
Verification
We verify requests before acting. Unverified or excessive requests may be denied.
How to Submit a Request
Use the contact methods below and include "California Privacy Request" in your message.
If you use an authorized agent, proof of authorization may be required.
Shine the Light
California residents may request a list of third parties that received personal information for marketing in the prior calendar year.
Send a written request including "California Shine the Light" in your message.
Visitors Outside the United States
The Website is intended for U.S. residents.
If you access it from outside the U.S., your information may be transferred to and processed in the U.S., which may have different data protection laws.
Changes to This Policy
We may update this policy periodically.
When updated, the "Last Updated" date will change.
Continued use of the Website indicates acceptance of the changes.
How to Contact Us
Arbor Tree Care
Attn: Privacy Policy
4023 Kennett Pike #50129
Wilmington, DE 19807
To submit California requests or opt out of sale/sharing, mail us and include:
"California Privacy Request" or "Do Not Sell or Share."}
